SEO with IT support included
The developer hours sit inside the SEO package with no separate invoice. Usage is reported monthly, so you can see where the time went.
Best value if you were considering search optimisation anyway.
IT support
A developer with a guaranteed response time
A fixed block of hours each month, four priority levels and response times written into the contract. On a critical failure we react within one working hour - not whenever we happen to free up.
From 750 zł netto / month
Unused hours roll over
Included in SEO packages
Read this first, it changes the whole calculation
If you take an SEO package with us, the technical support hours are already included in its price. You do not pay for them twice.
| SEO LITE | 1 999 zł netto / month | 5 h of support included |
|---|---|---|
| SEO STANDARD | 2 499 zł netto / month | 10 h of support included |
| SEO BUSINESS | 3 499 zł netto / month | 20 h of support included |
In practice that means SEO STANDARD gives you 10 hours of a developer's time each month with no separate invoice, alongside the optimisation, content and reporting. It is usually the better-value route and it is where we start the conversation. See what the SEO packages cover.
Three ways to work with us
Pick the one that fits the size of the company
IT support only
A retainer with a guaranteed block of hours and a response time, without SEO. Unused hours roll over to the next month, up to 50 percent of the block.
For companies that already handle marketing elsewhere, or do not need it.
Pay as you go, no contract
You pay per started hour, with no commitment. Response times are not guaranteed in this option - we take the work on as capacity allows.
Reasonable for occasional jobs. During a failure in high season, the lack of a guarantee tends to hurt.
Option B · pricing
Retainer with a block of hours
The bigger the block, the lower the hourly rate. That is not a trick - a larger block lets us plan work instead of only reacting to it.
IT START
5 hours per month
750 PLN net per month
- 5 h a month at 150 PLN/h
- Up to 50 % of the block rolls over
- Response times as in SEO LITE
- Monthly usage report
Most chosen
IT STANDARD
10 hours per month
1 400 PLN net per month
- 10 h a month at 140 PLN/h
- Up to 50 % of the block rolls over
- Response times as in SEO STANDARD
- Monthly usage report
IT BUSINESS
20 hours per month
2 600 PLN net per month
- 20 h a month at 130 PLN/h
- Up to 50 % of the block rolls over
- Response times as in SEO BUSINESS
- Monthly usage report
Rates outside the retainer
| Working days 8:00-16:00 | 200 PLN net / h |
|---|---|
| Outside working hours and on Saturdays | 300 PLN net / h |
| Sundays and public holidays | 400 PLN net / h |
| Hours above the retainer block | 150 PLN net / h |
| 24/7 standby for critical issues | 800 PLN net / month |
Hours above the block in options A and B cost 150 PLN net, which is below the pay-as-you-go rate - going over the block is not a penalty.
How we bill
The minimum is one started hour per ticket, and above that we bill in started 30-minute blocks. Tickets from the whole month are summed into one block, so you do not pay a minimum separately for every small thing - five five-minute jobs are one hour, not five.
Ticket priorities
Not every ticket is urgent. That is the point
Four priority levels exist so that a broken shop does not wait in a queue behind a request to change a phone number in the footer.
P1 - critical
The site or shop is down, no access to company email, an attack, payments failing.
P2 - high
A key function is broken: a form, the basket, an integration.
P3 - normal
Changes, minor bugs, configuration, new pages.
P4 - low
Consultation, questions, planned work.
Guaranteed response time
How long you wait for the first response
These are first-response times: the moment the issue reaches a person who starts working on it. We do not confuse that with time to fix.
| Service level | P1 | P2 | P3 | P4 |
|---|---|---|---|---|
| SEO LITE / IT START | 4 working h | 8 working h | 3 working days | 5 working days |
| SEO STANDARD / IT STANDARD | 2 working h | 4 working h | 2 working days | 4 working days |
| SEO BUSINESS / IT BUSINESS | 1 working h | 2 working h | 1 working day | 3 working days |
| Pay as you go, no contract | 8 working h | 2 working days | 5 working days | as capacity allows |
Target time to resolve
- P1: within 8 working hours of taking the issue on
- P2: within 2 working days
- P3: within 5 working days or an agreed date
Conditions and hours
- Working hours: Monday to Friday, 8:00-16:00
- The clock starts when the ticket reaches our support address
- It assumes we hold a complete, current set of access credentials
- 24/7 standby for critical issues: 800 PLN net per month
Outside the standby arrangement we are usually reachable between 6:00 and 2:00 anyway. The difference is that standby turns that from luck into an obligation.
Free consultation
Tell us what breaks most often
Call or write with how many workstations you have and what usually needs attention. We will size the block of hours to real usage, not to the largest plan.